Delivery & returns
Everything is made to order, so this page is about when it ships and what happens if it is not right.
3 working days
Everything is made to order and dispatched within three working days.
Priced at checkout
Delivery costs are shown at checkout, before you pay.
14-day returns
On standard stocked items, under the Consumer Contracts Regulations.
Faults always covered
Faulty or not as described? Repair, replacement or refund — bespoke included.
When it ships
Nothing sits in a warehouse — your order is made when you place it, and dispatched within three working days. Custom doesn't have to be slow.
Delivery costs are worked out from what you order and shown at checkout before you pay, so there are no surprises after the fact.
If you change your mind
Standard stocked items can be returned under the Consumer Contracts Regulations 2013. Tell us within 14 days of delivery that you want to cancel — an email to hello@westor.co.uk is enough — then send the item back within 14 days of cancelling, and we will refund you within 14 days of receiving it. It needs to come back in the condition it arrived in.
Email us first and we'll confirm the returns address before you post anything back.
Cut-to-size, bespoke and personalised items are the exception. Because they are made to your specification, they are exempt from the change-of-mind right under regulation 28(1)(b) — we cannot resell a cill cut to your window. We flag this before you buy, and it never affects your rights if something is actually wrong.
If something is wrong
Under the Consumer Rights Act 2015, everything we sell must be of satisfactory quality, fit for purpose and as described. If it is not, you are entitled to a repair, a replacement or a refund — and that applies to every item, cut-to-size and bespoke work included.
Email hello@westor.co.uk with a photograph and your order number and we will sort it.