Terms of sale
The plain-English version of what you agree to when you buy from us — and what we agree to in return. See also our delivery and returns and privacy pages.
Who we are
Westor is the business you are buying from. Business address available on request at hello@westor.co.uk. You can reach us at hello@westor.co.uk.
These terms apply to everything you buy from westor.co.uk. They do not take away any right the law gives you.
Ordering
Placing an order through our checkout is an offer to buy. We accept it when we confirm your order by email, and that is when the contract between us is made. If we cannot fulfil an order — because of a pricing error, or because we cannot get the material — we will tell you promptly and refund anything you have paid.
For cut-to-size and bespoke work, check the dimensions you give us carefully before you pay. We cut to the numbers you enter.
Prices and payment
Prices are in pounds sterling and are the full price: we are not VAT-registered, so no VAT is added. You pay in full at checkout, which is handled securely by Shopify. Delivery is charged on top and the cost is shown at checkout before you pay.
Delivery
Everything is made to order and dispatched within 3 working days. Delivery costs are shown at checkout.
Changing your mind
Unless an item is made to your own measurements or specification (see below), you have the right to cancel under the Consumer Contracts Regulations 2013, without giving a reason. Tell us within 14 days of the day you receive the goods, then send them back within 14 days of telling us.
To cancel, email hello@westor.co.uk — a clear statement is enough, or you can use the model form below. Email us first at hello@westor.co.uk and we'll send the returns address.
You may handle the goods as you would in a shop; we may reduce the refund only for loss in value caused by handling beyond that.
If you return something because you changed your mind, you pay the cost of sending it back. For large, long or palletised items that cost can be significant — they may need a courier or pallet service rather than the post — so if you'd like an idea of it before you order, email us. If an item is faulty or not as described, we cover the return.
We refund you within 14 days of getting the item back, or of you sending us proof that you have returned it, whichever comes first — including the standard delivery charge you paid when you ordered.
Model cancellation form
Complete and return this form only if you wish to withdraw from the contract — or just email us saying so.
- To:
- Westor, hello@westor.co.uk. Business address available on request at hello@westor.co.uk.
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] / for the supply of the following service [*],
- Ordered on [*] / received on [*],
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date.
[*] Delete as appropriate.
Items made to your measurements
Anything made to your own measurements, drawing or specification — a custom part, a cut-to-size quote, or a product page marked “made to your measurements” — is exempt from the 14-day change-of-mind right, under regulation 28(1)(b) of the Consumer Contracts Regulations 2013: we cannot resell a cill cut to your window. Each product page says which kind it is, directly under the Add to basket button, so you know before you buy. A size chosen from the options we list carries the full 14-day right.
This exemption never applies to faults. If a made-to-measure piece arrives faulty or not as described, you have the same rights as with anything else — see below.
If something is faulty
Under the Consumer Rights Act 2015, everything we sell must be of satisfactory quality, fit for purpose and as described. That applies to every item, made-to-measure included.
If it is not, you can reject it and get a full refund within 30 days of receiving it (section 22). After 30 days, or if you prefer, you are entitled to a repair or a replacement; if that is impossible or does not fix the problem, you can have a price reduction or reject it for a refund. We cover the cost of returning faulty goods.
Email hello@westor.co.uk with a photograph and your order number and we will sort it.
Buying for a business
If you buy from us in the course of a business, the 14-day cancellation right does not apply — it is a consumer right under the Consumer Contracts Regulations 2013 — and our total liability to you for any order is limited to the price you paid for that order. We are not liable to business customers for loss of profit, loss of business or any indirect loss. Nothing in this section affects the rights of anyone buying as a consumer.
Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude. If you buy as a consumer, we are responsible for foreseeable loss caused by our breaking this contract, and not for losses that were not foreseeable.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. Your statutory rights are not affected.